I have not used the device since mid-September. I don’t use Daisang, but the payment was processed again today without my permission. It’s not a device for me, so I won’t use it anymore. I would like to request a refund of the recharged amount and cancel my membership.
Hey there! Thanks so much for reaching out to WHOOP!
We’re sorry to hear about your experience, especially after receiving another membership charge when you haven’t been using your WHOOP device since September.
We understand how frustrating it can be to see an unexpected charge, particularly when you no longer intend to use the service. We appreciate you bringing this to our attention.
To help protect your privacy, please do not share any personal information, payment details, or membership information in this public conversation.
Since your request involves a membership cancellation and refund, our Membership Services team will need to review your account and billing details through one of our secure support channels.
You can reach our team through:
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Email: support@whoop.com
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Phone: +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
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Support Request Form: Whoop Support
Our team can review the recent charge, explain your membership status, and determine what cancellation and refund options may be available.
If you already have an open support case, there’s no need to create another one. Simply continue replying to your existing email thread.
We sincerely apologize for the inconvenience and appreciate your patience while our team assists you with your concerns.