I previously had a trial account and had to send back my Whoop band at the end of the trial month.
I have now reactivated my subscription, but I wasn’t able to order a new band.
Could you help me with this?
Hey @bilaldemirhan91 , welcome back! Since you returned your WHOOP band after your trial, you’ll need a new device to get back up and running. I’ve gone ahead and submitted a support ticket on your behalf; the team will be in touch via email with next steps.
Hey, thanks for the answer. Ive been in contact with support and its kinda hard to communicate with them.
They wanted me to upgrade or renew once more to get another sensor.
I am not willing to pay more.
Hi @bilaldemirhan91 , thanks for explaining that. I’ve spoken with the team regarding your situation; they have reached out via email to request an address confirmation so they can ship a replacement to you. Welcome back to WHOOP!
They reached out to me,
Thank you very much.
still waiting, nothing happened.