Purcharsed PEAK membership for a family of 2 paying total of 430$ but membership showing up for 6 months on account

I purchased the WHOOP Peak Family Plan for 2 people on October 29, 2025.
The pricing breakdown is:

  • Individual Peak Annual Membership: $240/year

  • Family Plan (2 people): $215/year per person, totaling $430/year

Since I paid for two annual memberships, I expected both accounts to receive a full 12 months of service — just at the discounted family rate.

However, after activating on November 1, 2025, my WHOOP account shows a renewal date of May 3, 2026, which is only 6 months later.

When I contacted support, they explained that:

  • The 365 prepaid days are not applied per member.

  • Instead, WHOOP treats the Family Plan as one shared pool of 365 days.

  • With two members, they split those 365 days in half — giving each person ~182 days of service before renewal.

  • On the renewal date, I will be charged another $430, and again the 12 months will be split between the two members.

In other words, even though I paid for two annual memberships (at the discounted rate), I’m effectively getting only six months before renewal, because the days are divided between members instead of applied individually.

This seems inconsistent with how annual memberships normally work and contradicts the expectation that paying for two annual plans = two full years of service (one year per person), just at a lower per-person rate.

I’m sharing this here to clarify the situation for others and to understand whether this is an intended policy or a misunderstanding, because the current model results in half the expected membership duration despite paying for two annual plans.

I guess the support guy had much fun. But nobody would buy such offer. It was always showing as 215$ per yr(12 months)/person. I‘d cancel that immediately if I would get such answer. Just my 2 cents.

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Yes, I’m planning to cancel unless someone from the WHOOP team can confirm that the explanation I received from support (the email even indicated it was AI-generated) was a mistake.

I’m hoping an official WHOOP representative can clarify this, because if the support explanation is accurate, the Family Plan is essentially unusable.

Hi @rishabhg20,

Thanks for taking the time to write in and I’m sorry for the concern. When looking at your account on my end, I see your renewal date as November 1, 2026. 12 months after activation.

Could you share a screen shot of where you are seeing May 3, 2026? This could be a bug.

@liv0 this is from the Manage Membership section on the app:

@rishabhg20, looks like our Membership Services team identified the issue and are correcting it. They’re going to email you with a confirmation once everything is sorted. Thank you for bringing this to our attention!

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