prongs on strap pull out on device. Is this something that happens often on all devices?
Hi there! The clasp can be removed from the sensor, and the prongs can be squeezed slightly between your thumb and finger to tighten it up. Once you attach it back to the sensor, you should see this resolved!
I have tried this over and over but it keeps falling off.
Please reach out to our support team via email at support@whoop.com, and they will assist you in getting this fixed!