I used an online gift code for a discount it applied however my cart got canceled and I never got to place the order. Now I’m unable to claim my code again on the membership that I want to buy. How can I get my gift code to work, as I haven’t used the money yet?
Hi @ashureshw13,
It sounds like your cart was canceled before you could complete the purchase using your gift or discount code. Here are some important points about discount codes and gift codes for WHOOP memberships:
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Discount or promo codes are often single-use and may not be reusable once applied to an order, even if the order was not completed.
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Codes have specific eligibility terms, expiration dates, and product restrictions. If your code is still valid and eligible for the membership you want, you should be able to apply it again.
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Double-check that you are entering the code exactly as provided, with no extra spaces or typos.
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If the code is not working due to a technical issue or if you believe it should still be valid, WHOOP support can manually apply the promo code value retroactively or assist further if you provide the code and proof of the original promotion.
Since your cart was canceled and you haven’t completed the purchase, you can try to reapply the code carefully during checkout. If the code still won’t apply, please reach out to support@whoop.com and share the exact code and any related details.