Pending order with no update for 2 months

General
, ,
1

Order B50053826 partially delivered and empty promises from support team with no clear date and explanation on whats to be customised in a band and standard sized hoodie and tshirt which they marketed as available in website.

Almost a month since order was placed and complaint raised along with necessary proof for partial delivery. All I get is template response from AI and empty assurance on necessary personal looking into pending order.

Question now is more on when will order be filled?

2

Hey @karunakaranop,

I’m sorry to hear you are having issues with your order. I’ll escalate this with our Membership Services team.

3

It’s extremely disappointing and frustrating to be asked again for the same information that has already been shared multiple times under incidents #04482442 and #04643997 for order B50053826.

To make matters worse, a new case #04883456 has been created instead of resolving the existing ones on the same topic.