Paid for 24-Month Peak Membership but Account Shows Free Trial

General
1

Paid for 24-Month Peak Membership but Account Shows Free Trial

Hi everyone, I’m hoping someone from WHOOP can help or escalate this to a human support agent.

I already paid A$699 for a 24-month WHOOP Peak Membership under Order #B70534570. However, when I created my WHOOP account using the same email, my paid membership was not showing and the app kept asking me to purchase a membership.

While trying to activate my already-purchased WHOOP 5.0, I selected the Free Trial because there was no other way to proceed. This unexpectedly created another order, #B70890646, for another WHOOP device and charged me A$16.99 shipping.

I have now cancelled the Free Trial and initiated the return, but my original 24-month Peak Membership is still not linked to my account.

I have contacted WHOOP Support several times, but the responses appear to be AI-generated and have not resolved the actual issue.

What I need is very simple:

  • Link my already-paid 24-month Peak Membership to my account.
  • Cancel the accidental Free Trial/device order.
  • Refund the A$16.99 shipping charge caused by this issue.
  • Have a human support agent review the case.

Has anyone experienced the same problem, or can someone from WHOOP please escalate this?

2

Hey there, we’re really sorry for the frustration you’ve experienced trying to get this resolved, especially after already reaching out for support. We understand you’re simply looking to have the membership you purchased correctly reflected on your account and the unintended order reviewed.

Because resolving this requires us to access your account, membership, order, and payment details, we’re unable to safely handle it here in the Community. Please reach out to our Membership Services team at support@whoop.com so the team can securely review everything and work toward getting this sorted out for you.

For your privacy, we also recommend avoiding sharing order numbers, payment details, or other account-specific information publicly in the Community.

We appreciate your patience and want to make sure this gets into the right hands.