Ordered on 07/10, it is 07/31 and it still says order is processing

Orders & Subscription
,
1

TLDR: They said I would receive my replacement battery pack 10 business days from 07/10… IT IS 07/31 and the “order is processing” still……

I am extremely frustrated. I upgraded my whoop to the 5.0 and gifted my 4.0 to my husband, but i needed a new battery.

Firstly, I ordered an extra 5.0 battery pack on accident because I knew I would need an extra 4.0 battery for my gifted 4.0. So, I ordered the extra battery pack, gift package, along with the upgraded whoop.

I emailed customer service right away when the battery pack was not fitting on my husband’s whoop. And they said they would ship out the 4.0 battery pack right away….

THIS WAS 3 WEEKS AGO.

MY BATTERY HAS NOT EVEN BEEN SHIPPED

They gave me one month free…. big whoop…. he can’t even use the device.

I am so upset. I don’t know what the heck is going on . They said it was a supply issue?

This is terrible service…

2

Hi @carleighjoe - I am very sorry for the delay with your order. Your order is still in processing, but all pending shipments are expected to go out soon. I know this isn’t the news you were hoping to hear and I completely understand how frustrating this has been. I’m reaching out to one of my colleagues right now who is going to send you a follow-up email to see how we can help make this right. Please keep an eye on your inbox. We appreciate your patience!

Best,
Ev