Ordered from amazon with membership but is asking to pay to activate it

General
1

Hello, I orderedmy whoop band from amazon which includes a 12 month prepaid membership but on the app it asks you to put your credit card details for purchasing it. Is there anyway to apply it to my account

2

Hi! Please reach out to our team via email at support@whoop.com, and they can assist you with this!

3

Hi team,

It seem the amazon issue is occurring for all, instead of a standard response to all, could you share the steps to resolve this issue? Or just simply stop selling your devices on Amazon

4

Hi there! The app will request you to add a payment method to have on file, as the platform is subscription based. Once you finish the account creation flow and pair your WHOOP to the app, the prepaid membership will load for you. If you run into any issues, please contact the support team via email at support@whoop.com!