I purchased a WHOOP 5.0 from Noon Egypt, and the listing clearly said it includes a 12-month membership. After setting up my device, my app only shows 1 month.
I used whoop before but it was on a trial and this is a brand new purchase. I’m frustrated and disappointed — I was really looking forward to using WHOOP for a full year. I want to get the full membership activated as advertised, as soon as possible.
I have the Noon invoice and screenshots of the listing ready. Has anyone dealt with this before? What’s the fastest way to get this resolved?
Hey there! We’re sorry for the confusion and disappointment here, especially when you purchased your WHOOP expecting the advertised 12-month membership. We’d be happy to have our team take a closer look at the purchase and membership activation for you.
To protect your personal information, please don’t share your invoice, order details, or other account information here. Please connect with our Membership Services team through the WHOOP app or at support@whoop.com so we can securely review everything and determine the appropriate next steps.