I recently purchased a new WHOOP device that included a one-year membership. However, I’ve noticed that I’m still being billed monthly under my previous WHOOP subscription. It seems that the old plan is still active alongside my new annual membership.
Could you please tell me how to cancel the old monthly subscription and activate a new one.
Hi @aahmed9611,
If you’re seeing billing for both an old monthly WHOOP subscription and a new one-year membership, here’s what to do:
1. Verify Your Account Email:
Make sure the email you used to purchase the new membership matches the one you use to log into the WHOOP app. Different emails create separate accounts, which can cause duplicate charges.
2. Check Your Membership Status:
Log into the WHOOP app or web app, go to the Membership section, and review your active subscriptions. This will show whether both memberships are active.
3. Confirm Your Billing Cycle:
Monthly memberships bill monthly with a 12-month commitment, while new memberships are billed annually upfront. Confirm which memberships are active and how they’re billed.
4. Review Membership Upgrades:
If you recently upgraded or changed membership types, make sure the upgrade was processed correctly and that any credits or remaining months were transferred properly.
5. Cancel Your Old Membership:
If your old monthly membership is still active and you no longer need it, cancel it in the app to stop further billing.
If these steps don’t fix the issue, contact support@whoop.com with your account details for more help.