Team, i am a new customer, and using whoop for a couple of weeks now, suddenly after a couple of days after the new firmware , the application stopped showing data except for the stress info, i have tried everything:
Hi @debug_bibo.
Thanks for reaching out; I really appreciate all the troubleshooting you’ve already tried. Based on what you described, it sounds like your WHOOP sensor may not be syncing health data correctly after the recent firmware update. Let’s go through a quick reset to confirm if it’s a software or hardware issue:
Reboot your device:
To reboot your device, please navigate to Device Settings by selecting the device icon in your app. Then go to Advanced > Reboot Device.
Re-pair your WHOOP:
In your app, remove your current device (Device Settings → Remove Device).
Hold your WHOOP until the blue light flashes, then follow the on-screen steps to re-pair.
Keep your phone close and Bluetooth on while you swipe down on the main app screen to force a sync.
Check for new data:
Once reconnected, open your home screen to see if new metrics appear after a few minutes of syncing.
If you still only see Stress data after these steps, please reach out to support@whoop.com, and our dedicated team will help to get you back up and running again!
Thanks a lot. Tried that and still have the issue.
Manu thanks for your response noor. However I have tried that but still not resolved.
Thank you for trying those again, and I am sorry to hear that @debug_bibo! I’ve gone ahead and created a support ticket for you; the team will contact you via email with next steps.