My whoop 5 which was working great so far was replaced by whoop due to potential syncing problems in the future. I got the replacement, switched to the different serial number and returned the first 5.0 I got (which was working fine at that point). Then, not even a day later, the lights turned off on the replacement on a supposedly full battery. Hasn’t turned on again since. I issued a report straight away but haven’t heard back in two weeks now. I’m currently using my bfs 4.0 which I gave to him when my 5.0 arrived. He doesn’t have a tracker now and we’re paying two memberships. I’m extremely annoyed at this point tbh. And no chance of reaching out to a real person either. Is there any chance to get help on this or do I need to be more patient?
Hey! Sorry the replacement WHOOP 5.0 still isn’t turning on. That’s super frustrating, especially since it’s supposed to be fully charged. A couple things you could try while you wait to hear back from support:
- Plug the battery pack into a power source and make sure the LED on the charger lights up.
- Slide the battery onto the sensor until it clicks in place.
- Give it about 60 seconds to see if it powers on.
- Flip the sensor over and check for the green LEDs underneath. They should light up if it’s working.
- If it still looks off but is showing as connected in the WHOOP app, try rebooting it from the Device Settings in the app.
- And if nothing’s happening, just leave it charging for a bit. Sometimes it needs a minute.
If none of that works, it probably needs more help from the WHOOP team. Totally get how annoying that is, especially with your boyfriend flying blind in the meantime.
I’m dealing with a similar issue. I got my Whoop 5.0 about a month ago and it was working perfectly until the latest firmware update (50.39.1.0) today. Now, it’s completely stopped syncing. Even though the app says it’s connected with 80% of power, the device is totally unresponsive—no LEDs on the side or bottom. I’ve tried every troubleshooting step (re-pairing, rebooting, charging) and nothing works. Literally just started my vacation, so the timing couldn’t be worse. Let me know if you find a fix!
Same thing happened to me. Whoop stopped working and I reached out mid April. After back and forth for 2 weeks with support they said they’d replace it, just need to fill out a claim form. Was out of town so I thought I’d do it when I get back. 2 weeks later realized they never sent the claim link, so I reached out. No response for 2 weeks. Created a new support ticket and got an auto response saying because I did that now I’m back of the line. It’s been 2 weeks and still haven’t heard anything. So ridiculous.