My WHOOP 4.0 charges both light up green had them charging for several hours, but my WHOOP band is not responding no green light no blue lights not coming on when sliding battery pack or tapping the top of sensors please help

My WHOOP 4.0 charges both light up green had them charging for several hours, but my WHOOP band is not responding no green light no blue lights not coming on when sliding battery pack or tapping the top of sensors please help

Hey there! Please reach out to our support team at support@whoop.com for further assistance with this!