Sounds like the clasp on your WHOOP MG band isn’t staying closed and keeps coming loose. That can happen if the clasp is defective or if the fit isn’t quite right. Here’s what to check:
- Make sure the Fast Link™ Slider clicks securely into place.
- Adjust the band so it’s snug. Not too tight, not too loose.
- Confirm the band is sitting properly on your wrist, with the sensor flush against your skin.
If it’s still popping open after that, there’s a good chance it’s a defect. We’ve seen similar reports, and faulty bands may be eligible for replacement.
Snap a couple of photos of the band and clasp showing the issue, include your purchase info, and reach out to WHOOP Support. They’ll help you get it sorted.