I bought a WHOOP device from the US and received it today. Unfortunately, I haven’t been able to complete the setup because of multiple issues with the registration process.
Initially, I installed the iPhone app and was able to proceed until the payment card details page. After entering my information, I couldn’t move forward. I then uninstalled and reinstalled the app based on a suggestion, but after that I wasn’t even able to log in. The app keeps asking me to retry, and the login never succeeds.
I also tried registering through the official WHOOP website. The registration page loads, but the card details fields either don’t allow me to enter any information or the page becomes unresponsive.
To rule out issues on my end, I tried:
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Wi-Fi and mobile data
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The iPhone app
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Chrome in normal mode and Incognito mode
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Multiple attempts across different sessions
Unfortunately, the result is always the same—the page either asks me to retry or becomes stuck.
This has been extremely frustrating, especially after spending a significant amount of money on the device and membership. At this point, I can’t even complete the registration or log in, which has made me question the overall reliability of the onboarding experience.
CASE NUMBER:07534526