Hi WHOOP Support,
I’m setting up a brand-new WHOOP 5.0 for the first time and I’m stuck. When I reach the final step of onboarding, I get the error “We couldn’t activate your account. Please try again. If the issue continues, contact support.” It appears immediately after I accept the Privacy and Terms of Use screen, when the app tries to activate my account.
Key details:
- Device: new WHOOP 5.0, first-time setup
- I can log into my account successfully (my name and profile load correctly), so my credentials are fine
- The failure happens only at the activation step right after accepting the terms
- I’ve already tried: force-closing the app, reinstalling it, restarting my phone, and tapping Retry multiple times
- I’m on a strong connection (5G, full signal)
- Account email: rodrigo.arellano.sada@gmail.com
This looks like it may need to be cleared on your end. Could you please check whether my membership/subscription is properly attached to my account and unblock the activation? Happy to provide any order or account details you need.
Thank you,
Rodrigo Arellano Sada