My account not working

I have an issue with the account. My subscription is valid until September 2026, and I requested the latest upgrade. I completed several tasks, but afterwards they asked me to renew for another year.

Hi @chief360,

Thanks for taking the time to write in. Could you please provide a bit more detail on the issue you are experiencing so we can better assist? A screenshot of what you are seeing when you try to renew would helpful. Thanks!