Received my new MG yesterday. Paired it , put it on my wrist and all seemed well…then this morning I have an error on app “not on body” and my 4.0 (that is in my side table) is vibrating for wake up…craziness. Now I cant pair MG and it will not go into pairing mode. HELP!!!
Hi @AllanDau, here’s what you should do:
- Forget both the MG and 4.0 from your phone’s Bluetooth settings.
- Restart your phone to clear any lingering connections.
- Put the MG into pairing mode: Hold the sensor for 6 seconds until the light pulses blue.
- Open the WHOOP app and reconnect the MG.
If it still won’t pair, double-check that Bluetooth is on and no other devices are trying to connect. If nothing works, reach out to WHOOP support and they’ll help.
Hold what sensor for six seconds; the MG ask you to attach the battery and tap it to get in pairing mode and it will not do that.
I’ve got the same issue. I’ve raised a case via the support chat.
MG will not enter into pairing mode.