MFA setup failing with “Something went wrong” error — email verification not working

Hi everyone, I’m trying to set up MFA on my WHOOP app but fail to see my email on the email colunm and I can’t press “next” botton or fill in any email addres. The phone number option doesn’t work as I’m based in Hong Kong (outside US).

I’ve already tried:

  • Reinstalling the app
  • Switching between WiFi and mobile data
  • Force closing and reopening the app
  • Use alternative device to login

This is also blocking me from accessing everyting since MFA is required first.

Has anyone from Hong Kong or outside the US managed to fix this? Is there a workaround? Would love an useful response from the WHOOP team.

Having the same issue here. Changing e-mail also doesn’t work.

Same issue here, cannot access app without MFA but won’t let me confirm email. Also outside USA

Same issue here app 5.57.0

California