MFA setup failing with "Something went wrong" error — email verification not working

Hi everyone, I’m trying to set up MFA on my WHOOP app but getting a “Something went wrong. Please try again.” error when it tries to send a code to my email. The phone number option doesn’t work as I’m based in India (outside US).

I’ve already tried:

  • Reinstalling the app
  • Switching between WiFi and mobile data
  • Force closing and reopening the app

This is also blocking me from accessing Advanced Labs to upload my blood reports since MFA is required first.

Has anyone from India or outside the US managed to fix this? Is there a workaround? Would love an official response from the WHOOP team.

Hey there! Please reach out to our support team directly at support@whoop.com for further assistance with this.