Membership related issues

General
1

Hello WHOOP Team,

I am facing an issue with my membership and device mapping.

I purchased two WHOOP devices:

  1. WHOOP 5.0 Peak – purchased on 5th September 2025 (₹27,600)

  2. WHOOP 5.0 Life – purchased on 15th September 2025 (₹39,449)

Initially, both devices were registered on the same email ID. My brother started using the second device (WHOOP Life), and I am currently using the first device (WHOOP Peak).

After using it for 2–3 months, my app is now showing that the membership has expired.

I believe the active membership may be linked to the second device instead of the one I am using.

I request your help to:

  • Either transfer the active membership to my current device, OR

  • Guide us on how to properly separate both devices under individual accounts.

Please let me know the best possible solution.

Thank you for your support.

2

Hey there! Unless an order is selected as a “gift” during checkout, transferring devices between users can lead to this kind of membership issue, as memberships are tied to the original account and aren’t designed to be moved between devices or users.

In this case, we recommend reaching out to our support team directly at support@whoop.com. They’ll be able to take a closer look at your account and provide the best guidance on how to resolve this for both devices.