Hi I just received my Whoop 5.0 with Peak membership. I had a whoop in the past for 7 days from the company where I work, this is not active anymore and the device has been long returned. I now logged into the app (same e-mail as used from the purchase) and paired my whoop - this has all been succesfull, however I keep getting messages to get a membership, and the peak membership is not showing in the membership overview. Could it be that there is a delay on membership activation?
Hey @DC3108,
Thanks for sharing the details about your WHOOP 5.0 and Peak membership. To help get things sorted, can you double-check that you’re logged into the app with the same email you used to make your purchase? Logging out and back in can sometimes refresh your membership status.
If you’re already logged in and still seeing a message to get a membership, it might be a delay or a syncing issue. Once you confirm you’re using the right login, and the issue continues, reach out to support@whoop.com.
Hi, issue has been resolved in the meanwhile. Created a new email adress, and the support team transfered my credits to my new email account.
Great! Glad to hear it @DC3108!