Hello WHOOP Support,
I’m having an issue with my WHOOP subscription .vWhen I try to connect my WHOOP device, the app asks me to add a payment card and purchase a subscription.
However, my WHOOP device originally came with a one-year subscription, and I have not purchased or canceled a subscription. I believe my existing subscription should still be active.
Could you please check my account and help me restore my existing subscription and reconnect my WHOOP device without requiring me to purchase another subscription?
Thank you for your
instance.