Membership Expired after paying for 1year for Whoop 5 peak

General
1

I used Whoop 4 for 2 months from Dec 2025 to Feb 2026.

After which I purchased the Whoop 5 Peak 1 year membership from the Whoop India Website on EMI.

I received the band in a few days and connected to the already installed app on my phone.

After I connected the new Whoop to the app, the membership status changed to “expires in March 2027”.

Now, after 2 weeks of using the app and band , suddenly it now says, membership expired and I have no access to any data.

I am new to WHOOP and Im clueless about this.

30k isn’t a small amount and not having access to instant customer care is driving me crazy.

What can I do now ?

2

Hey there! Please send an email to support@whoop.com so our team can get this sorted for you.

3

I just got this sorted out, if anyone is following.

I messaged on their WHOOP Instagram and someone helped me out. It was some glitch and they don’t know what happened. I have my annual membership intact now.

I must say that the support@whoop.com is the most useless customer support. For such an expensive product their support system is extremely lacking. I can’t believe that my problem was sorted in 15mins after messaging on Instagram and the customer support via email troubled me for 2 days.

@whoop If you are listening, please get a better customer support in place if not you will lose a lot of customers. Unless ofcourse you want to trouble your customers.

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