I couldn’t log into my account at first, so I reset my password. But after logging in, it turned out to be a brand-new account. Right now, I only remember my device ID, and I just purchased a 1-year membership. I urgently need to get my original data back!
Hey @ericchen328328,
I’ll escalate this with the support team and someone will reach out.
This same exact issue occurred with me after I switched over to a new phone. I do not know what to do.