Issues with my email

General
1

Hi everyone I am trying to change my email in the whoop system but when I write down my new preferred email and press save it says there was an problem. Does anyone know how to fix it? Thanks

2

Hey @Whiskas79,

To update your email address in the WHOOP system, please follow these steps in the WHOOP mobile app:

  1. Open the WHOOP app and log in.

  2. Tap the More tab on the navigation bar.

  3. Go to My Account > Profile Information.

  4. Tap the email field, enter your new email address, and confirm the change.

  5. Check your inbox for a confirmation email from WHOOP and tap the confirmation link to complete the update.

If you encounter a problem saving the new email, please ensure:

  • The new email address is not already linked to another WHOOP account.

  • There are no typos in the email address.

  • Check your Spam, Junk, or Promotions folders for the confirmation email.

If the issue persists after these checks, please reach out to support@whoop.com so one of our Membership Services team members can assist you further.