If the WHOOP Community is asking you to briefly describe your case, you can write: Option 1 (best): I purchased a WHOOP 5.0 annual membership after the trial, but I still haven’t received the AED 425 refund from my trial payment after almost 20 days. I’

General
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1

I purchased a WHOOP 5.0 annual membership after the trial, but I still haven’t received the AED 425 refund from my trial payment after almost 20 days. I’m also waiting for an update on my device exchange and wireless charger.

2

Hey there! Please reach out to our support team directly at support@whoop.com. Our team would be happy to look into this further.

3

Surprise! Just got to know that if you go through trial and then you pay 264 Eur, you will not get a new device neither the wireless charger. This is not well explained when you go for the trial verison. What is reall y crazy here is that if you dont go through the trial and you pay the 264 Eur for the Peak, you get a new sensor and a wireless charger for the same money. The only option Whoop provides is to upgrade to the MG for additional 89 Eur to get a new device and the wirless charger. This is nonsense and a clear sales trap.