This is so frustrating! When I bought the band, I already paid for a whole year of Peak membership. However, when I set it up, the app asked me to pay again for no reason so I skipped it. Now I kept getting email threatening me to pay again, otherwise I’ll not be able to access my membership. This is extremely ridiculous, and if it ended up suspended my membership or asked me to pay aging for what I already paid, I will cancel this subscription immediately.
Hey there! We’re sorry for the frustration and confusion this has caused, especially when your WHOOP app shows that your Peak membership is already paid and active through your next renewal date.
To help protect your personal information and comply with WHOOP privacy and security requirements, please do not share any Personally Identifiable Information (PII) or Protected Health Information (PHI) here in the WHOOP Community. This includes email addresses, payment information, membership information, health metrics, or other personal or account-specific details.
Since you’re receiving payment failure notifications despite your app showing an active annual membership, our Membership Services team will need to securely review your account and billing history to determine why those notifications are being sent.
Please reach out through one of our secure support channels:
• Email: support@whoop.com
• Phone: +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
• Support Request Form: Whoop Support
Our team can securely verify your membership and payment status and help resolve any discrepancy.