I have a Whoop 5.0 and now have tried my original charging pack and a second one I purchased. Both are green but neither will connect to and charge the device

General
1

I have tried everything listed online. Firmware adn app are up to date an device has been cleanred. Can you help me please.

2

Hi @rhodewarriorlm,

Thanks for taking the time to write in and sorry to hear about the issues with your battery pack. A member of our Membership Services team is best equipped to handle hardware related questions. I noticed you don’t have a case open yet so I tool the liberty of opening a ticket for you.

Keep an eye out for an email.

3

I think this is taken care of - you guys are sending me a new device to swap out. Thank you.