I am on 4.0 trial in the UK and want to get the 5.0 peak

Orders & Subscription
1

I want to get the 5.0 and send back the trial 4.0. I have only had it for 13 days so have time to send it back. I want to get the 5.0 on the same account so I don’t lose the data. It’s unclear how I then do this.

2

Hi! Here are instructions on how to upgrade…

  • You’ll need to purchase a 12-month membership extension—one-time upgrade fees aren’t available during the trial.
  • You don’t need to return your WHOOP 4.0.
  • Your WHOOP 5.0 will ship once you upgrade, and you can keep using your 4.0 in the meantime.
  • Feel free to pass your 4.0 to a friend or family member so they can give WHOOP a try.

Where to find the upgrade option:

In the app:

  • Open the WHOOP app
  • Tap More → My Account → Membership and Billing
  • Select Upgrade Membership and follow the prompts

On the web:

  • Go to app.whoop.com and log in
  • Head to Account or Membership Settings
  • Look for Upgrade Membership and follow the steps
3

There is no option to upgrade free trial 4.0 Peak to full 5.0 Peak membership.
The only option is to upgrade to Life:

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Can you please help?

4

Hmm what do you see when you click “manage membership”?

5

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6

Many thanks @liv0 for your reply.
Are there any news how to switch from free trial Whoop 4.0 Peak to full membership Whoop 5.0 Peak to retain 4.0 device with advertised two months free trial for family member?

7

For future reference, it seems that it can be done by visiting join.whoop.com and there it’s important to find and click “Already a member” option.
As many users already mentioned the process is too complicated and should be easily available from app instead of potential customers need of engaging with Whoop Support and doing few days research to figure out how to do it…

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8

Hey @TomOv,

Thank you for calling this out. We really appreciate you taking the time to share your experience. Feedback like this is incredibly valuable. It’s a good call out that the process should be simpler, especially for existing members. We’ll pass this along to our product and support teams so they can take a closer look at improving the flow.

Thanks again for raising it!