Hi, I would like to ask about the return process for WHOOP accessories and the wireless battery.
I’m unsure what steps I need to follow, including how to start the return and whether there are any fees.
Could someone guide me through the correct procedure?
Hi @Toma30,
If you need to return your WHOOP accessories or wireless battery, just reach out to Membership Services with your product details and any required documentation. A representative will review your request and let you know if it qualifies under the Lifetime Warranty.
If your product is covered, WHOOP will guide you through the next steps for your warranty claim. If it’s not, you can purchase a replacement directly through the WHOOP Shop. While there aren’t any return fees listed, please note that WHOOP doesn’t offer refunds for replacement devices once they’ve been shipped.
To get started, contact Membership Services (support@whoop.com) with your product info and documentation—they’ll take it from there.
What specific product details and documentation do you need from me?”
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