I recently upgraded my 4.0 sensor to a 5.0 mainly because i was having to recharge the 4.0 sensor every 2-3 days. After fully charging the 5.0 sensor i started using it and got the recharge your whoop message after 6 days. I contacted support and was told that i hadn’t completly charged the 5.0 sensor which wasn’t true. I completely charged the battery puck and later the sensor to 100%. The service tech later changed the story to say that it was actually the battery puck that was never fully charged. Again, this wasn’t true. I decided to recharge everything and see how I’d go. Today I’m 6 days im and the 5.0 sensor is already under 40%. There’s no way this sensor will last 12-14 days of it’s already this low.
The only return option i see online is to cancel my membership and return the sensor. I simply want to return to my original sensor