How to get to a human? No blue light. Pulling my hair out

General
1

It is obvious to me that my device needs replacing. But the AI support just keeps giving me various strategies to get the blue light.

There is no blue light

I have jumped through all the hoops and tried everything the ai recommends over & over & over.

Then I left the device unplugged for two weeks and let the battery die. Deleted the apps off my phone and iPad. Forgot the device in Bluetooth. Started the whole process over again. Still no blue light. device will not pair.

At this point I’m so so angry for this 30 day runaround and thinking about charging back with my credit card company.

2 Likes
2

Omg now my emails to support at whoop.com are bouncing.

I want human support, and I want this device replaced immediately, or I will charge back.

3

Hey @mocroft,

I will escalate this with a member of our Membership Services team. Look out for an email.

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4

Here’s the infuriating email I got:

“Thank you for reaching out to WHOOP Support! We have received your inquiry. To ensure timely response, we have merged this case with your initial request. We will close this request in favor of the initial, where we will follow up with all inquiries.”

Nothing further - they just refer me back to “my initial request” that they also didn’t resolve.

Absolutely. Unbelievable.

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5

Started the return process, looks like it will take a while. Hopefully this will resolve it. I will post here later.

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6

I’m sorry this happened - I woke up this morning and mine stopped pairing and I appear to be having the same situation as you with the whoop help… so frustrating. I’m guessing I will need to request a refund and return the whoop. The horrible part is I have referred friends and they signed up. Feel like a fraud.

7

Had the same issue today. :frowning:

8

If you are still in the 30 day window absolutely return it ASAP!!

I should have returned mine right off the bat but got stuck with a lemon because I waited the past the 30 day return.

The lemon wouldn’t pair with either my phone or iPad pro when I got it but I kept fiddling with it.

Finally got it to pair with the iPad pro even though the blue light never came on, but it was very glitchy and never quite right from day one. Blood pressure insights didn’t work, sleep tracking was very inaccurate, several other issues.

Customer support kept saying be patient it’s still calibrating. By the time I figured out it was never going to work quite right the 30 days were up.

Then recently it disconnected and would not pair with anything. But they just kept giving me the runaround, emailing me different instructions for pairing. Such a runaround, just giving me different ways to get to that non-existent blue light.

This whole experience has been so so frustrating and infuriating. Wish I would have just sent it back.

Got a replacement a couple days ago, and it’s night and day. Everything just works.

But now I’m not a big fan of whoop after getting a terrible runaround from customer support for 60 days.