How many days should a I expect it to take for a response to a support issue? Battery not charging the device is the issue

WHOOP 5.0
1

Hi. Please set my expectation for how long I should expect to wait for a response once I have entered a support ticket for a charging issue? 3 days has been my experience. is this what I should expect when my device fails or it will not charge in the future?

2

Hi @Drew300k,

Thank you for taking the time to write in. I do see that support got back to your yesterday evening. Please reach back out if you continue to have any issues.