How can i replace whoop if i cant connect to bluetooth

Device & Charging
1

i dont understand how can i get proper support from the team

i would like to use whoop but i cant connect it

i think to switch to oura if such a terrible support here(

2

Hi @maroksa - thanks for reaching out and I’m sorry to hear about the troubles pairing. It looks like our support team reached out on the 8th, did you receive that email? If not, here are the steps!

Charge the sensor
• Slide the battery pack onto the strap and leave it connected for at least 15 minutes.
• You should see the charger’s LED illuminate. If it doesn’t, try a different power outlet or USB-C cable.

Wake the sensor
• After charging, keep the battery pack on the strap. A pulsing blue light on the sensor’s side means it’s ready to pair.
• If there’s still no blue light, remove the strap from your wrist, wait until the green LEDs underneath turn off, then:

Enter manual pairing mode
• Hold the sensor by its sides (so you don’t trigger the green LEDs).
• Firmly tap the top of the sensor with two fingers, continuously, until only blue LEDs flash.
• If you see blue + white lights, keep tapping until only blue lights remain.

Pair in the WHOOP app
• Open the WHOOP app → Device Settings (tap the strap icon) → Advanced → Pair a Device, then select your sensor ID when it appears.
• Accept any Bluetooth pairing prompts.

Final checks if it still won’t pair
• Forget any old WHOOP devices in your phone’s Bluetooth settings and restart the phone.
• Ensure Bluetooth (and, on Android, Location services) are switched on for the WHOOP app.
• Verify that your phone’s operating system and WHOOP app are fully updated.

3

  1. I dont have blue light at all

  2. i cant pair new device

i would like to send you back cause it doesnt work and tried everything @noooor

How can I exchange it

4

Hi @maroksa . I’m sorry to hear this! Our membership services team has insight to further troubleshooting steps and can see more information in the backend, they will be able to help.

The return process depends on where you’re located, so here are the steps:

If you’re in the United States:

You can follow the instructions here to return your WHOOP:
Returning Your WHOOP in the US
https://support.whoop.com/s/article/Returning-Your-WHOOP-in-the-US?language=en_US

If you’re outside the US:

Use this guide instead:
Returning Your WHOOP Internationally
https://support.whoop.com/s/article/Returning-Your-WHOOP-Internationally?language=en_US

These articles walk you through how to generate a return label (where applicable), what needs to be sent back, and how refunds are processed once the return is postmarked.