Hello Sir, I purchased a WHOOP Fitness Band from your website. At the time of purchase, I purchased the device along with a one-year Membership Subscription. However, my WHOOP App is currently asking me to purchase a subscription again. When I purchased

General
1

Hello Sir,

I purchased a WHOOP Fitness Band from your website. At the time of purchase, I purchased the device along with a one-year Membership Subscription.

However, my WHOOP App is currently asking me to purchase a subscription again. When I purchased the band, the one-year membership was already included with my purchase.

Therefore, I kindly request you to check my purchase and invoice details and activate/restore the one-year Membership on my WHOOP Account.

I have attached the purchase invoice with this message for your reference. Please also let me know what further process I need to follow to resolve this issue.

Thank you for your support and assistance.

2

Hey there! We’re sorry for the confusion here, especially since you purchased your WHOOP with a one-year membership and are now being prompted to subscribe again. We’d be happy to have our team review the purchase and help determine what happened with your membership.

Since we’ll need to review your purchase and account details, please reach out to our Membership Services team through the WHOOP app or at support@whoop.com so we can assist you securely.

For your privacy, please don’t share your invoice, order number, email address, or other account information here in the Community. We’ll be able to review those details with you through our secure support channels.