I am extremely disappointed with my experience with WHOOP.
My wife and I purchased two WHOOP devices with WHOOP Life memberships approximately three months ago, directly from your official website.
Unfortunately, both devices are experiencing serious issues.
The WHOOP app frequently fails to open on both our phones, despite Bluetooth being enabled at all times. We sometimes have to try opening the application six or seven times before it works.
As a result, we cannot reliably access our essential health data, including Sleep, Recovery, Strain, heart rate and other performance metrics.
On top of that, the battery lasts only around 4–5 days, despite WHOOP advertising battery life of up to 14 days.
This is simply unacceptable for a premium product from a company with WHOOP’s reputation.
What makes this situation even more frustrating is that we purchased TWO devices, and BOTH are experiencing similar problems. This clearly makes our experience even more disappointing.
We did not invest in two premium memberships just to spend our time troubleshooting an unreliable application and struggling to access the basic features we paid for.
At this point, we have completely lost confidence in the product and the overall customer experience.
We are formally requesting a FULL REFUND for both devices and their associated memberships.
We do not want generic troubleshooting instructions or temporary fixes. We expect WHOOP to take responsibility and provide a proper resolution.
If this matter is not addressed seriously, we will escalate our complaint through the appropriate consumer protection authorities and reconsider any future relationship with WHOOP.
Honestly, we expected much better from WHOOP. This experience has been extremely disappointing.