My family plan consists of myself and my two kids. I would like to upgrade to the MG, upgrade my son to the 5.0, and delete my daughter because she no longer wears hers. Seems like this could be accomplished with a few clicks on the app but no such luck. I must contact support via email (no phone number published anywhere) and it’s been a nightmare. I’ve been back and forth with them countless times and I still don’t think they understand what I’m trying to do. The support has been the worst I’ve experienced anywhere in a few years. I haven’t even gotten to an advanced question like can I get some sort of refund if I cancel my daughter’s account since it just renewed April 1. It’s been beyond frustrating and it’s so disappointing coming from a tech forward company. Is there anyone at Whoop that can actually help??
Agreed Nightmare
Why can’t be on multiple level plans
Need to cancel family plans. But can’t thru app
I email multiple times and just “canned” response
Been two weeks of trying to change. No customer service. Beyond frustrating and making from a whoop fan to a disenfranchised customer
@Bigal54 @Dory12 For Family Plan related issues, its’ best to contact support via our webform here. Our Membership Services team will get back to you as soon as possible to resolve the issue.
Separately, we’re working to improve the member experience related to family plans, and the Product Manager on this product offering is gathering all member feedback together on this.
Thanks for reaching out and letting us know.
Durkin, that’s how the nightmare began. This form is how I contacted support a week ago and after many back and forth emails I’m no where closer to getting this resolved. Please look up my ticket yourself. Can you help me do this??
I got an another useless email today. This is one of the worst customer experiences
I’ve had a hard time with email support as well. For a premium product there needs to be a human to speak to. This story makes me hesitant to do the family upgrade because we will have a similar situation.
same to me!!! worst support
I’ve sent them email regarding highly inaccurate Heart Rate values from Whoop 4.0.
The first reply was about Whoop not working even there is more than 50% battery. My best guess is that it was intended to someone else?
I’ve kindly asked support to read my email again and reply to my issue with too high HR values.
The Whoop Support kindly apologised for missunderstendment and replied that wrong steps value is possible because step counting is still a beta feature.
At this point I’ve gave up hope to get any useful help/tips to solve my issues with HR values there and got better help here on community forum from other Whoop users… :o
OH it is unbelievably crushing, because Whoop has seriously been such a game changer in my life. I added my wife to family plan for Mother’s Day, and there is NO upgrade path on my end, or hers. I’ve gone back and forth with support over email, and they keep asking for more, and more, and more, and more, and they will not just send her MG out.
One of the most impactful devices I’ve ever owned, with some of the absolute worst customer support I’ve ever encountered.
I’m pretty close to filing a complaint with the Better Business Bereau.