Hi WHOOP Community,
I recently added an existing WHOOP member to my Family Plan. The member is now successfully listed as “Family member since 2026.”
However, their account still shows an individual annual renewal charge of THB 8,549 scheduled for October 25, 2026.
I would appreciate some clarification:
- Is it normal for an existing member to still see an individual renewal charge after joining a Family Plan?
- Will the individual renewal be automatically canceled, or do we need to contact WHOOP Support?
- Is the member now covered under the Family Plan, or will additional payment be required?
- The member previously had a Free Trial. Does joining the Family Plan automatically convert the account to a regular membership?
- Has anyone experienced this issue, and how was it resolved?
I want to make sure there are no duplicate charges and that the family member can continue using WHOOP without interruption.
Thank you for your advice and assistance!