Family plan came with 2 whoops can't set up

General
1

I have 1 account and bought the membership for 2 whoops. I received 2 whoops. But it’s so frustrating when I try to set up the other account. It keeps trying to make my other person pay for a free trial. I BOUGHT 2 WHOOPS. HOW DO I SET UP A EMAIL FOR THE OTHER PERSON AND NOT BUY ANOTHER ONE

2

Hi @suneilmangat - Thank you so much for reaching out and hopefully we can get this sorted for you quickly!

When you purchase two WHOOPs, each device includes its own membership, but each one must be activated under a separate WHOOP account. If the second person tries to sign in using your email, or if the second device gets paired to your existing account, the app won’t recognize their membership and will try to start a free trial — which is likely what you’re seeing.

Try these steps:

1. Have the other person create their own WHOOP login
They’ll open the WHOOP app → tap Create Account → enter their own email address.

2. Once their account is created, pair their WHOOP to it
They should take their device out of the box, open the app, and follow the pairing steps. Their membership will load automatically as soon as the Strap ID connects.

If the app still tries to charge them after creating the new account, please email support@whoop.com and our dedicated support team can look up the Strap ID and make sure the membership is correctly applied.

3

It didn’t come with its own membership since both were ordered from 1 account. I ordered 2 whoops off of the same email for a family membership plan.

4

Ah, got it! Best course of action here will be to contact support@whoop.com as they will be able to best configure those membership corrections on the backend