I have 1 account and bought the membership for 2 whoops. I received 2 whoops. But it’s so frustrating when I try to set up the other account. It keeps trying to make my other person pay for a free trial. I BOUGHT 2 WHOOPS. HOW DO I SET UP A EMAIL FOR THE OTHER PERSON AND NOT BUY ANOTHER ONE
Hi @suneilmangat - Thank you so much for reaching out and hopefully we can get this sorted for you quickly!
When you purchase two WHOOPs, each device includes its own membership, but each one must be activated under a separate WHOOP account. If the second person tries to sign in using your email, or if the second device gets paired to your existing account, the app won’t recognize their membership and will try to start a free trial — which is likely what you’re seeing.
Try these steps:
1. Have the other person create their own WHOOP login
They’ll open the WHOOP app → tap Create Account → enter their own email address.
2. Once their account is created, pair their WHOOP to it
They should take their device out of the box, open the app, and follow the pairing steps. Their membership will load automatically as soon as the Strap ID connects.
If the app still tries to charge them after creating the new account, please email support@whoop.com and our dedicated support team can look up the Strap ID and make sure the membership is correctly applied.
It didn’t come with its own membership since both were ordered from 1 account. I ordered 2 whoops off of the same email for a family membership plan.
Ah, got it! Best course of action here will be to contact support@whoop.com as they will be able to best configure those membership corrections on the backend
I have the same problem with 2 whoops paired to the same admin account. How this was solved? Did support managed to fix the membership from 1 account to another?
Having the same problem exact issue, did anyone find a solution?
Hello! Please reach out to support@whoop.com for further assistance.
It is very frustrating that this problem persists. I just purchased two new devices, selected the family plan, and received both devices. The second member of my family can’t use their device because the app doesn’t allow them to create their own account. I also cannot invite him to my active plan because the link forces him to the WHOOP store to purchase a device, even though we already have the second device. I opened a support case three days ago and have not yet received a reply, although I did get a survey asking to rate the support I received.
Hey there, we’re so sorry for the frustrations here. We can see our team has been in touch via email and will continue assisting you there with the next steps.
The email I received from the support team just repeated my problem statement, but didn’t actually provide any resolution or expectation on when I should hear back. Hope there is a permanent fix so we can start using the equipment and plan that were already purchased.