Hi.
I recently purchased two WHOOP Peak devices with a Family Membership. However, I’m experiencing an issue with the membership setup and setting up one of the devices.
I activated the first device using a new email address. When I tried to set up the second device, I was unable to activate it using the admin email address that I used to purchase the Family Membership.
I also checked my membership on the WHOOP website, and it does not show that I have a Family Membership. The same is shown in the WHOOP app on the first device—it only displays a standard annual plan rather than a Family Membership.
I want to set up my device to use it and pair it to my other device but I cant! help please!