I recently bought 5.0 peak membership, and after it asked me accept all terms and conditions, I am unable to login into the account, as it’s showing error.
Then I tried to delete the app, restart my iPhone, nothing works, still showing error and after deleting the app I showing error constantly.
Can anyone help?
Same story here. Funny enough, works on the browser where I fail to enter payment details, as it’s not clickable.
Same here. Already sent a mail to the support, but still no answer…
Hello!
Same for me. This happened during the activation. I tried to change my password but the same happens. I still didn’t receive answer from support. Please share solutions, once received. Thank you. Best regards.
How to solve this issue ?
Hey there everyone, thank you for flagging this! Our team is aware of this and this should be resolved now. Please try the activation again, as retrying should resolve the issue!
It’s clearly not fixed I’m still having the same issue this is extremely poor, and I wish this to be solved asap I can’t even call the helpline number as I am based in the uk and will charge a ridiculous amount to call.
I even requested for cancellation and getting my refund back. This is really upsetting. People pay their hard earned money to keep their fitness in check by purchasing and ‘trusting’ whoop, and this is the first experience we get. It’s been only 3 days since I purchased and I have already emailed whoop support requesting for a return and refund because of this issue.
if the issue isn’t resolved tonight, I am forced to return the device and get a refund.
I mean the customer service is shocking how can it be advertised all over my social media non stop I finally purchase one and the day off getting the device it doesn’t work, I’ve sent multiple emails been given case numbers, spoke to the ai chatbot but heard nothing back regarding the situation it’s embarrassing
Any solution yet? Is it working for anyone?
Did somebody find a solution to this problem ?
No solution as of yet I’m unsure how we are not being seen @WHOOP_Team can you please advise the solution and fix the issue we are all having
Same issue i’m facing
I just bought whoop 5.0 two days ago and i feel i wasted my hard earned money!
No, this is not working! I still have the same issue, since Wednesday. Returning my Whoop first thing on Monday and requiring full refund. This is not acceptable. This is a joke and communication and support is the worse I experienced. Kind regards, Vlatka
I’m going on day 6 of not being able to use my whoop. I really want this to work, but I’m getting super frustrated.
Just wanted to update, it will be two weeks this coming Wednesday 7/29 and I am still unable to use my whoop. 
I have heard absolutely nothing….
Hi Andrea! At your earliest convenience, please check your emails!
you found the solution?
