Duplicate Charge & Gift Membership Transfer / Refund Request

General
1

Hello,

I am currently experiencing a duplicate billing issue and would like your help to resolve it.

  1. I originally received a WHOOP membership as a gift, and that account is already fully paid and active.
    Is it possible to transfer that gifted, paid membership to my current account?

  2. Separately, my personal account was accidentally charged again today, resulting in a duplicate subscription.
    I would like to cancel and receive a full refund for the charge made on my personal account, and continue using the gifted membership instead.

  3. If transferring the gifted membership to my current account is not possible, I would like to request a full refund for this newly charged account and re-register using the gifted account.

This charge was made only a few minutes ago, and the device has not been activated under this new subscription.

Thank you for your support, and I look forward to your guidance on the best way to proceed.

2

Hi @Yeeun,

Thank you for taking the time to write in. However, any billing or membership related issues need to be addressed by our Membership Services team. Please reach out to support@whoop.com and they will be able to assist you. For more context, please see this post.