Duplicate Account Created After iPhone Upgrade – Need Original Account Restored

General
1

I upgraded to a new iPhone and accidentally created a new WHOOP member profile while trying to reconnect my WHOOP 5.0.

I appear to have two WHOOP profiles associated with the same Gmail address. My old iPhone still has access to my original account, including all historical data and my active paid membership. On the new iPhone, logging in takes me through new-member onboarding, asks for my age and profile details, shows no historical data, and prompts me to purchase a new membership.

Please locate my original member account, remove or deactivate the accidentally created duplicate profile, cancel any trial or billing associated with the duplicate profile, and reconnect my WHOOP 5.0 to my original account without deleting my historical data.

I can provide screenshots from both phones, my membership details, and device information to verify ownership.

2

Hello! For direct assistance with this please reach out to support@whoop.com.

3

i have already reached out, and after a few chats, i don;t get follow up. case number 07637691

how should i move forward? I am losing my data already > 72h

4

what’s a ETA to have a response on the issue?

I want to set expectation for how soon i can get this account issue resolved.