In July 2025, I sent my daughter a link for a trial month (order number B48360489). She activated this link on July 23, 2025. Unfortunately, it took too long for the test Whoop to be delivered: it was not delivered until August 11, 2025! So we decided on August 6, 2025 to gift my daughter an annual membership (order number B49024947). This one was smoothly delivered in due time. And before the test Whoop arrived. My daughter activated the subscription (B49024947). On August 17, 2025, I took out a family membership with her. The Whoop 4 that was delivered late for testing was opened but never used.
Now I tried to return the Whoop, that was delivered way too late (harm code 8517620090) to Whoop, as the trial month is about to expire and, despite multiple requests, I have only received the following response from you: “Thank you for contacting WHOOP Member Services. We have received your support request and created your case: 04463354. Our team will respond as soon as possible.” So far, nothing else has happened, time is running out, and the trial month, which was never really a trial, is coming to an end.