Hi everyone,
My WHOOP 5.0 is only 2 weeks old and since my last swim session it constantly shows “Off Body”, even though I’ve:
Rinsed it with fresh water
Dried and cleaned the sensors
Adjusted the strap fit
Rebooted the device and reinstalled the app
Hours later, the problem persists.
Has anyone else experienced the same issue with their WHOOP 5.0 after swimming?
Hey Steven, thanks for the post. I’m very sorry to hear you’re encountering this issue. Sounds like you’ve performed the key steps in our Wear Detection Troubleshooting. You may need a replacement device, but our specialist team can do a quick check with you to be sure and get you back up & running.
Do you mind sending us an email at support@whoop.com? One of our Membership Services Reps will jump on the case and get this resolved for you.
Best,
-Ev