My whoop was functioning perfectly. But since 2 days it disconnecting 3 times per day and not reconnecting again. I also had today data lost in my stress monitor and sleep tracking!
Hi @Stiebii. Here are a few troubleshooting options for you to try:
- Make sure Bluetooth is ON and WHOOP is connected in phone settings.
- Toggle Bluetooth OFF for 10 seconds, then back ON.
- Open the WHOOP app, go to More > Device Settings > Sync Now.
- If that doesn’t work, “Forget” the WHOOP device in Bluetooth settings, then re-pair via the app.
- Check for firmware updates: WHOOP app > More > Device Settings > Update Firmware.
- Charge the WHOOP fully.
- Keep the app open in the background and ensure a stable internet connection.
I know these are a bit common sense, and things you’ve likely tried, but I wanted to mention them regardless in case any of them trigger thoughts on things you can try in the future to troubleshoot.
If none of the above work, my recommendation on this one is to email support@whoop.com so that they can look into your specific device with tools they have on their end to help diagnose the issue. Hope this helps. Thanks for writing in.