Connection Issue – WHOOP stuck / not syncing

General
1

Hello

I am currently experiencing a persistent connection issue with my WHOOP device.

My iPhone shows the device as “connected” via Bluetooth, but the WHOOP app displays it as “disconnected” and no data is syncing.

I have already tried the following steps multiple times:

  • Restarted Bluetooth and my iPhone

  • Removed and re-paired the device

  • Reset network settings

  • Reinstalled the WHOOP app

  • Performed a device reset using the battery pack

Unfortunately, nothing has resolved the issue. The device only shows a green light and seems to be stuck.

At this point, I suspect a hardware or firmware problem.

Could you please assist me with a solution or advise on a possible replacement?

Thank you in advance.

2

Hey there! Please reach out to our support team at support@whoop.com.

3

Estou exatamente com o mesmo problema! Acabei de comprar a whoop e isto é desesperante! Da vontade de devolver!