On April 5, 2026, I decided to try your product, understanding clearly that the amount to be charged from my account was AED 39.99 only.
However, upon completing the transaction, I was shocked to discover that AED 425 was deducted from my account instead, without any clear explanation or authorization from my side. I still do not understand how or why this happened.
Furthermore, yesterday, on May 25, 2026, the product was returned to you successfully, and I received confirmation that the returned product had been received and that no additional amounts would be charged.
Despite this confirmation, today, on May 26, 2026, another amount of AED 446.25 was deducted from my account.
I demand an immediate explanation regarding the following:
Why were these amounts deducted from my account?
On what basis were these charges made?
How can your company justify charging customers without proper authorization or clear consent?
When will these amounts be refunded?
This situation is completely unacceptable and raises serious concerns regarding your billing practices and customer transparency.
I expect a clear and detailed response addressing all the above questions as soon as possible.
Hello! Please note that the amount showing on your account is a temporary authorization hold, not an actual charge. This hold is placed during checkout to verify your payment method and ensure that sufficient funds are available in the event a device is not returned and a restocking fee becomes applicable.
This authorization hold is outlined during checkout and will automatically be released by your bank within a few business days, depending on your financial institution’s processing times.
If you are still seeing a pending hold or additional amount on your account after your return confirmation, please reach out to support@whoop.com so our team can review your account in detail and assist further.
